customer service

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FAQ

CANADA’S FAVURITE

Moving Company


  • Award Winning Movers – 2016/2017 Yelp
  • Calls answered within 30 seconds
  • Fully Licensed and Insured Plus WSIB
  • Free dismantling and reassembling
  • No hidden costs
  • WHEN SHOULD I CALL THE MOVING COMPANY?

    The earlier, the better. Although actually assignment can’t be made not until few days before the move, it is wiser to give the moving company 4 – 6 week’s notice. If you give us enough lead time, our company will surely be able to meet the delivery schedule. Our moving company, for our standard service, requires alternate pick up as well as delivery dates. We will do our very best to meet the preferred and agreed upon dates. We will notify you of the time for loading your items and the estimated schedule of arrival.

  • WHAT DO YOUR TRAVEL FEES COVER?

    Our Company’s flat rate, our one-time travel fee actually covers getting to the next destination, as well as getting back up to our establishment from the drop-off location. Our company is dedicated to offering upfront pricing, so you don’t get no surprise fees at all.

  • HOW MUCH DOES THE MOVE COST?

    This is actually one of the most frequently asked questions of the clients, and it has no definite answer. The cost of the move depends upon different factors including distance, weight, length of time, as well as the manpower involved. Usually, a local move that is under thirty miles is based upon hourly rate, while a long distance move is based on weight. If you want to know the possible cost of your move, you should contact our company to request for a free estimate.

  • WHAT IS AN ESTIMATE?

    An estimate is an educated guess of the approximate cost of the move. Keep in mind that an estimate or household good survey is only a guideline.

  • WHEN IS THE BEST TIME FOR MY MOVE?

    If there’s a choice, our moving company suggests that you choose a time other than summer season, the end of the month, or end of year holidays. The heaviest and largest demands are usually placed on equipment, personnel, and vans during such periods.
    However, for our company, we believe that you should move when it’s the most convenient for you. Factors involved with your decision include: a) whether your moving should be performed immediately b) moving children due to school term c) separation of family while your move’s under way.
    If your move can actually be scheduled in a time when trained personnel and vans are more prepared and readily available, we will be able to serve you and meet the delivery schedule even better.

  • HOW LONG WILL THE MOVES TAKE?

    This actually depends on different factors like weather condition, time of the year, size of the shipment, time needed to load things and unload, as well as the distance and direction the shipment’s travelling.

  • WHAT’S THE USE OF A TARIFF? WHAT IS IT?

    Tariff is the list of regulations, rules, available services as well as resulting charges that are used by the motor carriers providing interstate shipment of household items.

  • WHEN AND HOW DO I PAY THE MOVING COMPANY?

    This is also one of the most commonly asked questions from the clients. Since a moving service isn’t cheap, you should be aware about the moving fees and charges. We will give you all the essential information and details on when and how you should pay our company.

  • DO I NEED TO BE AT THE PROPERTY ALL DAY WHILE THE MOVERS ARE THERE?

    You will need to be at your property to let our movers inside your home. Upon the movers’ arrival, you’re free to leave and come back at the end of the day in order to secure your property as well as to complete the relevant paperwork with us.

  • HOW MUCH MOVERS WILL PACK THE SHIPMENT?

    Our company prepares for every move on case by case basis, movers and additional resources will be allocated based upon the volume of the move, kind of shipment, and if you’ve any additional requirements.

  • WHAT WILL HAPPEN IF VOLUME INCREASES OR DECREASES?

    Our moving company is very flexible and we can accommodate appropriately. When it comes to the final payment, the invoice will surely be adjusted accordingly to reflect any changes in the volume.

  • DO YOU UNPACK FOR ME AT MY NEW HOME?

    Yes, we do also offer unpacking services. We will unpack your belongings and help you place your things in the rooms of your choice.

  • WHO WILL I CONTACT THROUGHOUT THE MOVING PROCESS?

    When you book the move with our company, we will provide you your own move coordinator – one who will communicate with you, managing all the removal process in order to ensure that you’re fully informed every step of the process.

SEE HOW WE WORK

We are a fully professional moving company staffed with experienced and caring movers. We include strong movers, moving truck, and insurance for all your belongings and property. Our fee for all this is just $125 per hour. That is a great rate for full service with 2 expert movers including the truck.  Any additional mover is $50 extra per hour. The moving time starts when the mover picks up your first piece. Your job is complete when we set down the last piece at your new location.

Disassembly and reassembly are both free of charge. We have all the tools and equipment necessary for any size move. We provide wardrobe box service for your clothes on hangers at no extra cost.

You never have to worry about exorbitant extra fees. We don’t charge extra for gas or Km’s . We just have a 1 hour travel fee for local moves. For example, if your move takes 3 hours, we also charge for 1 hour of travel for a total of 4 hours. You don’t need to make any deposits to book a move and there are no last minute cancellation fees. Our reservation system is very secure, no one can book over your move.

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Testimonials

REAL PROFESSIONAL MOVERS

Let’s Get Moving handled our 7 hour move (from Belleville to Elliot Lake) with the logistical precision of a world class company. They arrived exactly when they said they would and did not leave until the job was done. This was a very difficult move of a 3 bedroom house going 7 hours away but it was no match for their 26 foot truck and 3 man crew. NONE of our items were damaged, everything was professionally wrapped and they brought all of the extras we requested, such as wardrobe boxes, blankets and cardboard boxes. Their prices are UNBEATABLE as we received many quotes from many of their competitors and they were by far the most reasonable on a move of this caliber.
Would definitely recommend Let’s Get Moving to anybody looking for a hassle free move at a fair price.

Adrian M., Belleville

09-08-2017

**STOP**
if’ you are anything like me you will probably browse the whole movers section, call 3 or more movers, ask for quotes and spend several hours trying to figure out which one to go with. I’m telling you right now, stop wasting your time, call these guys and book them. You WILL NOT regret it! Now, after I said that I want to describe my experience to you:
I called around to the top guys on the list here and got some quotes, Tiam from Let’s get moving was fast to reply, although it was sunday afternoon. He wasnt the cheapest but he wasnt the most expensive either so I booked 3 men and a truck through their website and was done within 10 minutes. On the day of the move the guys showed up on time, they had a big van and everything you need to make a successful move, they worked their tail off, no breaks, no games, just went up and down the house and moved everything. When we moved to the new house they did not take forever to make it there, they kept on working hard and strong. everything was put in the right place and done right. Not a single thing was broken or damaged. they were pleasant and friendly.
Bottom line, Let’s get moving is THE moving company you want to hire.
Just make sure to book them in advance as they are busy 🙂

Isaac O., Toronto

08-03-2016

I had heard of Let’s Get Moving when my best friend moved. When I had to move, I spoke to them. Their friendly attitude and answers to my questions convinced me they were the right partners for me. The movers came right on time on the day of the move and helped me load my boxes on the truck. They were very careful to ensure that none of the boxes were open or looked weak. This helped avoid any problems for the future. The team helped me unpack into the new apartment and also ensured I was helped in unpacking. Thank you very much. I highly recommend Let’s Get Moving to everyone for their moving needs.

Hilaria T.

06-12-2016

Thank you Yelpers for your reviews which helped me decide on hiring Let’s Get Moving for my recent move. Tiam was excellent to deal with and my last minute booking of my move was made very easy and problem free. Haroom and Angus were my movers and they were a real pleasure to deal with. They were very careful with all my items while being very quick and efficient.
The truck and their packing materials were clean and everything arrived at my destination in perfect condition. Payment was easy with a credit card. Like everyone says, moving is no fun, but Haroom and Angus were a big help and really relieved the stress of moving. They were also very friendly and courteous and I couldn’t ask for better movers. Thank you Tiam, Haroom, Angus and Let’s Get Moving! I highly recommend them.

Alan W., Toronto

06-27-2016

This was one of the easiest moves thanks to Let’s Get Moving. Booking the move was the easiest of any moving company out there. The quoted price was exactly what we were charged, no hidden fees.
The movers arrived exactly on time and immediately went to work. They were incredibly friendly, fast, efficient, and careful. I assumed after 3.5 hours of loading the truck the crew would stop along the way for lunch, but no. They immediately went to the new house and didn’t stop until everything was unloaded. So the final price we paid was for only moving, and no stoppages.
I have zero complaints about this company. They were the cheapest quote, with the largest truck, and they delivered superbly!

Mrkonya, Toronto

06-09-2017

I hired Let’s Get Moving to help me move and the best part about the move was their wardrobe boxes. I own a lot of clothes and accessories and their boxes were so large and they comfortably stocked my wardrobe. They offer this service for free, fyi, so it is a very good add on to using Let’s Get Moving services. My move was well done and their crew was friendly.

Jessie R.

11-09-2016